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Shop Direct choose Flintfox TRM for unparalleled customer & vendor rebate management

shop-direct-optimized
INDUSTRY Online Retailer
COUNTRY United Kingdom
PLATFORM Dynamics 365 for Finance and Operations,
Oracle Financials Cloud
PRODUCTS Flintfox TRM for D365


Shop Direct is the second largest pure-play online retailer and one of the largest online unsecured credit providers in the UK. Through digital stores and five star rated apps, the company provides customers with access to over 2,500 famous brands and a range of flexible ways to pay. With over 1.3 million visits to Shop Direct’s websites every day, over 49 million products are delivered to more than 4 million customers every year.

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Why they chose Flintfox

  • Unparalleled experience in customer & vendor rebate management.

  • Fully hosted managed service.

  • Out of the box solution.

  • Low cost by comparison to other suppliers.

The Challenge

Prior to the implementation of Flintfox, Shop Direct was managing supplier agreements for more than 1,400 suppliers using spreadsheets - a very time consuming and error prone process. Margin reports were being created manually, resulting in accuracy and consistency issues. Agreeing claim values with suppliers was also proving difficult.

With a rapidly growing business, new suppliers coming onboard and increasing product volumes, the inefficiency and risks associated with a manual system for complex price management were going to escalate. Following unsuccessful attempts and manual workarounds to address the concerns, Shop Direct determined that a Trade Revenue Management solution was required that could address the following issues:

  • Provide easier understanding of margins.

  • Introduce a consistent process for input of pricing rules across various channels.

  • Ensure accurate and timely rebate claims from suppliers.

The Solution

Elimination of manual spreadsheet processes with huge efficiency gains
The introduction of a centralised and automated solution means that the previous manual approach involving maintenance of 28 large Excel spreadsheets has now been consolidated into a single source of truth, ensuring consistency and accuracy.

Shop Direct is now able to process high volumes of trade agreements annually through Flintfox with no limitations on scalability. On average more than 1,500 live trade agreements are managed daily, which can grow to more than 15,000 on Black Friday.

Improved cash flow visibility and flexible financial reporting
Shop Direct is now benefiting from improved cash flow visibility including demand margin, as well as full visibility of both forecasted and achieved trading margins. Flintfox’s integration with Oracle Financials Cloud, now allows Shop Direct’s invoices to be automatically posted to the General Ledger. Unlimited pricing and accrual categories with general ledger posting parameters is resulting in a simplified and systematic invoicing system as well as flexible financial reporting options.

Buyers no longer need to raise a manual paper claim for the Finance team to raise an invoice to the supplier. Reporting was previously a manual task for a staff member who spent 6 hours every day sifting through spreadsheets in order to create reports for the board. With Flintfox, the information is now available instantaneously, resulting in staff productivity gains.Integration with Power BI allows shareholders to have easy access to financial data.

Improved compliance system
Flintfox is now handling trade agreements for over 1,400 suppliers, providing the benefit of accurate pricing data available at Shop Direct’s fingertips and activity being captured as it happens.Previously, in order to meet compliance requirements, the services of a third party were used to report on invoices that had not been paid. With Flintfox, the company has been able to not only transform its compliance processes to keep up with complex industry regulations, but remove the need for the third party services resulting in $1 million annual cost savings.

Automated, faster claims settlements
A more accurate process for managing rebates and claims settlements means that the time spent debating with suppliers in relation to their specific claims has dramatically reduced. Manual validation of claims information was previously a time consuming, costly task and Flintfox has accelerated the overall efficiency of the claims workflow process.

5 stars
"With Flintfox’s ability to handle thousands of trade agreements, the productivity and efficiency gains have been massive. An out of the box solution that fulfilled 80% of Shop Direct’s requirements, as well as its low cost relative to the alternatives, and a wealth of industry expertise, made the Flintfox choice a no brainer!"

Phil Corner
Business Process Owner, Shop Direct

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