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Professional services for Dynamics 365

World class consulting and implementation services to transform your business into a digital enterprise.

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Implementation services

End-to-end implementation and project management services for Microsoft Dynamics AX, Microsoft NAV and 365.

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Customisation services

Custom software development services for Dynamics AX, NAV and 365.

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Managed services

Ongoing managed support for Dynamics AX, NAV, and 365.

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Support services

Dedicated technical service support for Dynamics AX, NAV and 365.

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Performance services

Performance optimisation of SQL Server and Microsoft Dynamics.

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Business consulting

Business lifecycle services for Dynamics AX, NAV, and 365.

Implementation services

End to end implementation and project management services for Microsoft Dynamics 365, Microsoft AX and Microsoft NAV.

  • Project management
  • Change management
  • Diagnostic and analysis
  • Design and solution architecture
  • Software development, Quality Assurance, release management
  • Master data management
  • Technical consulting (installation, data migration, EDI, workflow configuration and reporting/business intelligence)
  • Setup and configuration
  • Testing
  • Training
  • Go Live support
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Customisation services

Custom software development services for Dynamics 365, AX and NAV. Some of our development services include:

  • Microsoft SQL server admin and development
  • Azure
  • Team foundation server
  • Microsoft BizTalk server
  • Security

Project services specified and developed to your business requirements:

  • Data integration
  • Data migration (DIXF)
  • Integrations to other systems
  • Power BI reporting solutions and complex reporting (SSRS, SSAS)
  • Custom workflows to support business proceses

Platform services that cover:

  • Custom X++ development
  • Java script
  • .Net development
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Managed services

Ongoing managed support for Dynamics 365, AX and NAV. We provide ongoing and annual support contracts:

  • Annual contract includes monthly services for each customer
  • Contracts based on customer needs (i.e. 24x7 support vs. guaranteed response times, incidents)
  • Annual compliance review of licenses for Dynamics and Microsoft Stack
  • Support for Azure, Office and Dynamics

Post implementation services for Dynamics customers:

  • Upgrade services
  • Implementation of new functionality
  • Functional optimisation of AX or 365 solutions
  • Performance optimisation of AX or 365 solutions (Includes database and infrastructure)
  • Training
  • Annual system health checks and reviews
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Support services

Dedicated technical service support for Dynamics 365 for Finance and Operations and Dynamics 365 Business Central:

  • Help Desk - Support for user and triage support cases. We guarantee support in International English, and provide local language support in select markets.
  • Online Portal - Log issues and receive live status tracking of support tickets and work orders.
  • Annual System Health Checks - We conduct an investigation and report back with recommendations for ensuring continued optimal performance of the system.
  • Microsoft Premier Support Program - As a partner Flintfox gets access to a select set of senior support specialists, 24x7 support, and expedited response to inquiries to Microsoft.
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Performance services

Performance optimisation of SQL Server and Microsoft Dynamics:

  • System Health Check to identify performance and application risks, ensure compliance and detect problems before they arise
  • System monitoring and servicing including load testing and benchmarking
  • Code analysis and optimisation with performance diagnostics
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Business consulting

Business lifecycle services for Dynamics 365 for Finance & Operations and Dynamics 365 Business Central

  • Project management
  • Initial site review
  • Business process analytics
  • Interim executive support
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