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US distributor of office products chose Flintfox TRM for Dynamics 365

INDUSTRY Distribution
COUNTRY United States
PLATFORM Dynamics 365 Finance & Operations
PRODUCTS Flintfox Trade Revenue Management (TRM) for D365


This company is a privately held American office products distributor headquartered in Brockton, Massachusetts. The company was founded in 1898 and has been family owned ever since. They are the largest independent Office and Janitorial Supplies Distributor in the US with annual revenue of approximately $1.76 billion across 65 locations. The
company has more than 3,600 employees, leases 1,100 delivery trucks and services more than 300,000 businesses nationwide. The company was also one of the largest Microsoft customers running on Dynamics AX 2009 with over 40,000 orders processed daily.

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Why they chose Flintfox

Flintfox TRM with RMx addressed the following requirements:

  • Embedded management of pricing and rebates inside
    of D365, out of the box.

  • The ability to manage all rebates based on both
    purchases and sales; vendor or customer related.

  • Live calculated pricing delivered in real-time to
    eCommerce, EDI, mobile applications, D365 and more.

The Challenge

Phase 1 of the Flintfox TRM implementation addressed vendor and customer rebate management. Prior to the implementation, many of their rebates were being manually managed outside the ERP. These manual calculations were complex, difficult to maintain and slow to process. Rebate claims were prone to errors which increased disputes and leakage. Disputes reduced cash flow while vendors challenged claims.

Large customer proposals prepared by the company can include 75,000 or more items. Pricing these proposals appropriately without visibility into all available vendor rebates in one central repository, increased risks as margins were difficult to accurately calculate. In some cases, to use the CEO’s words, “they were putting contracts together and losing money, but didn’t even know it.

The Solution

This distributor chose to implement Flintfox TRM for Dynamics 365 increase speed to value. This required Flintfox to integrate AX2009, with Dynamics 365 and Flintfox’s Trade Revenue Management solution for Dynamics 365 – kicking off the Dynamics 365 upgrade while delivering immediate value from the Flintfox rebate management solution.

Flintfox TRM for Dynamics 365 has centralised the management of all rebates, based on sales and purchases, in one solution. Users are now able to understand true margins including the expected cost or revenue from all rebates. Automated accrual and settlement processes update financials as underlying sales and purchases are posted, improving the timeliness and accuracy of the general ledger while reducing manual administration.

Solution Benefits:

  • Improved decision making capabilities through rebate transparency and accuracy.

  • Up to date financials, facilitated by Flintfox’s embedded and automated solution.

  • More accurate and timely customer, vendor, product profitability reporting and analytics.

  • Reduced risk through centralizing all rebates in one solution and eliminating offline requirements.

  • Administration reduced through automation of processes.

  • Increased collaboration and trust with channel partners drives loyalty and revenue growth.

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